The University of Auckland is the top-ranked university in Aotearoa New Zealand with over 6,000 staff and 46,000 students across five campuses. Our purpose is to create globally transformative impacts through our distinctive strengths in worldleading research, scholarship, teaching and collaborative partnerships, inspired by our unique position in Aotearoa New Zealand and the Asia-Pacific. Our collective vision is to be internationally recognised for our unique contribution to fair, ethical and sustainable societies.
We are looking for a Senior Manager, Research Services Improvement to design and deliver service effectiveness and efficiency initiatives in partnership with the University research community. Driven by the University’s Taumata Teitei research & innovation strategic priorities, you will significantly contribute to embedding and activating a research ecosystem characterised by collaboration, agility, simplicity, engagement and empowerment, underpinned by the Te Ao Māori principles of manaakitanga, whanaungatanga and kaitiakitanga. Engagement and relationship management will be core components of the role, which will act as a key point of escalation and interaction and as a conduit for faculty and Large Scale Research Institute (LSRI) research services teams. The role will advocate for the research services teams, providing a connection into other portfolio areas within central University teams to enable improved service delivery. You will provide practice leadership in research delivery, spanning post-award research services, research centre operations, and specialist research project management for complex, multi-partner programmes. It will oversee the successful delivery of the Special Interest Group improvement programmes as a critical mechanism for implementing ongoing improvements and operational effectiveness across the Research Management & Administration (RMA) function, including identifying, monitoring and reporting on operational performance indicators to institute accountability at all levels of the organisation.
Our suitable candidate will meet these requirements:
- A tertiary qualification (postgraduate qualification preferred)
- At least 6 – 8 years of experience working in complex organisations in roles that involve developing and implementing: capability, function or service improvement plans and roadmaps; service delivery models and associated service standards, service level agreements and/or key performance indicators; multi-level operational performance reporting.
- Very strong interpersonal and relationship building skills.
- Experience in research management and administration is preferred.
This is a full-time, 37.5 hours per week, on a permanent contract.
For more detailed information on the role accountabilities and requirements, please review this position description.
